Help & contact
Last updated 19 October 2026
Need a hand with an order, a show or your account? Email us at support@skooped.gr and we will get back to you. You can write in English or Greek.
Questions about an order are answered fastest from the order itself, in Your orders.
1. Contact us
Email support@skooped.gr. If your question is about an order, include the order number so we can find it.
Gimme, Antaiou 8, 11146 Athens, Greece.
2. Orders, deliveries and returns
Your orderslists everything you have bought, with its delivery progress. If a parcel has not arrived, open the parcel's page from the order and report it there, once the courier says it was delivered or 14 days after it was posted. If the courier reported a problem with the delivery, open a case from the order instead. Either way the case goes to the seller, who answers you there, and you can follow it in Buyer support.
If something is wrong with an item, ask for a return from the order before you confirm it arrived. Confirming that it arrived pays the seller, and after that the order can no longer be returned or refunded. A return gives you your money back once the seller has the item back and accepts it. A prize won in a giveaway cannot be returned; if something is wrong with one, open a case on the order instead.
If you do not confirm it yourself, the order is confirmed for you seven days after the courier reports it delivered, or forty days after it was posted if the courier never does. We tell you the date when the parcel is posted, and the new date if the courier then reports it delivered. While a case on the order is open, that deadline is paused, and once the case is settled you have seven more days.
3. Live shows, bids and giveaways
How live auctions work explains bidding and buying in a show. Giveaways are free to enter and follow our Giveaway Terms & Conditions.
4. Selling on Gimme
Our buyer and seller guides cover hosting a show, listing items and shipping. To start selling, go to Become a seller.
5. Your account and privacy
You can ask us to delete your account at any time, from Account in the app or on the Delete account page. We process deletion requests within 30 days and email you when deletion is complete, or explain any delay the law requires. How we handle your data is set out in our Privacy Policy.